Refund policy

Thank you for choosing Muloherbs. We stand behind our products and want to make sure you're satisfied with your purchase. Please take a moment to review our return policy.

1. How to Return an Item

To start a return,simply ship the item back to our designated US address. Here’s what you need to know:

• Items must be unopened and in original condition to be eligible for return.
• We’ll provide a U.S. return address once you contact us.
• If you received a spoiled, damaged, or incorrect item, we’ll send the correct product at no extra cost—just provide a photo or video of the issue and reach out to our support team. You won’t need to return the original item.

2. Return Instructions

Ready to return something?Follow these steps:

• ·Contact us to get the approved U.S. return address.

Packaging Your Return

Help us make sure your return arrives safely:

• Please use the original packaging or a similar sturdy box.
• Seal the product well to avoid moisture or damage during shipping.

3. Shipping Your Return

When sending your return,keep these guidelines in mind:

• For items valued at $100 or more: Use a signature-required shipping service and include shipping insurance.
• For items over $35: Always choose a trackable shipping method.
• Reminder: We’re not responsible for lost returns if a trackable shipping service wasn’t used.

Tracking Your Refund

Once we receive your return,we’ll process your refund within two business days. You’ll get a confirmation email with your refund details as soon as it’s completed.

4. When a Refund May Be Canceled

Your refund might be declined if:

• The return takes longer than expected to reach us.
• You used a non-trackable shipping method.
• The item we receive doesn’t match your original order.
• A new item is returned opened or shows signs of use or damage.